Terms of service

Terms of Service

Last Updated: October 26, 2026

Welcome to Mavernolia.

These Terms of Service ("Terms") govern your access to and use of https://mavernolia.com, including purchases of products offered through our online store.

Our store is powered by Shopify.

By using our website or placing an order, you agree to these Terms, subject to mandatory consumer protection laws.

1. Business Information

Trading Name: Mavernolia

Website: https://mavernolia.com

Email: BaltierraLottie28@hotmail.com

Telephone: +34 663 88 41 05

Business Address:

Carrer Del Diputat Castello 5
Piso 1, Puerta 2
46880 Bocairent, Valencia
Spain

2. Eligibility and Website Use

You must have the legal capacity required to enter into a purchase contract under applicable law.

You agree to provide accurate information during checkout and to use our website lawfully.

We may restrict access or reject transactions for legitimate reasons, including fraud, security concerns, or unlawful activity.

3. Products and Descriptions

We strive to provide accurate descriptions, specifications, images, prices, and availability information.

Minor visual differences may occur because of display settings or manufacturing variations.

Product descriptions do not exclude mandatory legal conformity requirements.

4. Prices and Payments

Prices are shown in the currency displayed at checkout.

Applicable taxes and any mandatory charges will be disclosed as required by law before the customer places an order.

The total price will be displayed before the purchase is confirmed.

Payments are processed through authorized payment service providers.

Promotional offers are subject to their disclosed conditions and applicable advertising rules.

5. Orders and Contract Formation

By submitting an order, you request to purchase the selected products.

We will provide electronic acknowledgment of your order.

A purchase contract is formed in accordance with the information presented during checkout and applicable consumer law.

If we cannot fulfill an accepted order, we will contact you and provide an appropriate remedy, including a refund where required.

6. Shipping and Delivery

Our standard shipping arrangements are:

Processing Time: 1–3 business days.

Estimated Transit Time: 7–15 business days.

Estimated Total Delivery: 8–18 business days.

Standard Shipping: Free for eligible orders.

These estimates are subject to the delivery destination and circumstances.

For EU consumer purchases, delivery obligations and remedies for late or failed delivery are governed by applicable mandatory law.

Please review our Shipping Policy for additional details.

7. Withdrawal, Returns, and Refunds

Eligible EU consumers generally have a statutory 14-day right of withdrawal from distance purchases.

Mavernolia also offers a voluntary 30-day return period for eligible products.

For statutory withdrawal, refund deadlines, standard delivery charge refunds, return shipping responsibilities, and permitted exceptions are governed by applicable law.

For defective or non-conforming products, customers retain their statutory legal guarantee rights.

Please review our Return and Refund Policy.

8. Order Changes and Cancellations

We will make reasonable efforts to assist before dispatch.

Nothing in these Terms restricts applicable statutory cancellation or withdrawal rights.

9. Customer Accounts

If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.

Notify us promptly if you suspect unauthorized access.

We may take reasonable steps to protect accounts and investigate suspected misuse.

10. Intellectual Property

The website's text, designs, graphics, logos, and other protected materials are owned by Mavernolia or used under applicable licenses.

You may not reproduce or commercially exploit protected content without permission, except as permitted by law.

11. Prohibited Conduct

You must not use the website to:

Commit fraud or other unlawful acts.
Infringe intellectual property rights.
Introduce malware.
Attempt unauthorized access.
Disrupt website operations.
Misrepresent your identity.
Abuse other users or customer support staff.

12. Customer Reviews

Customers may submit genuine product reviews and feedback.

Submitted content must be lawful and must not infringe third-party rights.

We may moderate unlawful, fraudulent, or abusive content.

We do not require customers to provide positive reviews.

13. Third-Party Providers

Our website may use third-party providers for ecommerce infrastructure, payments, fulfillment, analytics, and advertising.

Shopify provides the ecommerce platform but is not the seller of products purchased from Mavernolia.

Mavernolia remains responsible for its applicable seller obligations.

14. Privacy

Our processing of personal data is described in our Privacy Policy.

Where applicable, processing is subject to the GDPR and relevant Spanish data protection legislation.

15. Warranties and Consumer Rights

Nothing in these Terms excludes or restricts mandatory statutory guarantees, withdrawal rights, or other consumer protections.

Products must conform to applicable contractual and legal requirements.

Any additional commercial warranty does not replace statutory rights.

16. Liability

Nothing in these Terms excludes liability where exclusion is prohibited by law, including liability arising from mandatory consumer protection obligations.

Any permitted limitation of liability applies only to the extent allowed under applicable law.

17. Governing Law and Disputes

These Terms are governed by applicable Spanish law, without prejudice to mandatory consumer protections that may apply in the consumer's country of habitual residence.

Consumers retain the right to bring proceedings before courts that have jurisdiction under applicable consumer and private international law.

For questions or complaints, contact BaltierraLottie28@hotmail.com.

18. Changes to These Terms

We may revise these Terms when necessary.

Updated versions will be published on our website.

Changes will not retroactively remove rights arising from existing purchase contracts.

19. Severability

If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. Contact Information

Mavernolia

Website: https://mavernolia.com

Email: BaltierraLottie28@hotmail.com

Phone: +34 663 88 41 05

Address: