Shipping Policy

Last Updated: October 26, 2026

Thank you for shopping at Mavernolia.

This Shipping Policy explains our order processing, shipping costs, estimated delivery times, tracking procedures, and delivery-related support.

1. Shipping Destinations

Mavernolia ships to eligible destinations supported by our checkout system.

Available shipping countries and regions are determined by the delivery address entered during checkout.

Orders cannot be shipped to unsupported destinations.

2. Free Standard Shipping

We offer free standard shipping on all eligible orders with no minimum purchase requirement.

Standard Shipping Fee: €0.00

If checkout displays prices in another currency, the applicable shipping charge will be shown before order confirmation.

Any optional expedited shipping charges or other legally permissible fees must be disclosed before purchase.

3. Order Processing Time

Orders are normally processed within 1–3 business days after successful payment authorization.

Business days generally exclude weekends and applicable public holidays.

Processing includes order verification, preparation, packaging, and dispatch.

Processing time does not include shipping transit time.

4. Estimated Delivery Times

Our normal estimated timeframes are:

Processing: 1–3 business days.

Transit: 7–15 business days after dispatch.

Total Estimated Delivery: 8–18 business days.

These are estimates, not guaranteed delivery dates.

Delivery may be affected by carrier disruptions, customs procedures, public holidays, severe weather, remote destinations, or incomplete address information.

Mandatory delivery deadlines and consumer remedies under applicable law remain unaffected.

5. EU Consumer Delivery Rights

For consumer orders covered by applicable EU law, goods must be delivered within the agreed timeframe.

If no delivery period has been agreed, applicable law generally requires delivery without undue delay and no later than 30 days after contract conclusion, unless the parties agree otherwise.

If delivery is delayed beyond the applicable deadline, consumers may have the right to require delivery within an additional appropriate period and, where legally justified, terminate the contract and receive a refund.

These rights cannot be excluded by our estimated delivery timeframes.

6. Shipping Confirmation and Tracking

When an order is dispatched, available tracking information will normally be sent to the email address provided at checkout.

Tracking updates may take time to appear in the carrier's system.

Orders may occasionally arrive in separate packages.

7. Accurate Delivery Information

Please ensure your shipping address is accurate and complete.

Include the recipient's name, street address, building or apartment details, postal code, city, region, country, email, and telephone number where required.

Contact us promptly if you discover an address error.

We will attempt to correct information before dispatch, but changes cannot be guaranteed once shipping has begun.

8. Customs Duties and Taxes

International shipments may be subject to customs inspections, import taxes, duties, or handling charges.

Where such charges may be payable by the recipient, this will be disclosed as required by applicable law.

For EU consumer orders, mandatory price and pre-contract disclosure requirements apply.

9. Delayed or Missing Packages

If your order is delayed or missing, contact us at BaltierraLottie28@hotmail.com.

Please include your order number and tracking information.

We will review the available shipping information and assist with a carrier investigation.

Appropriate remedies will be provided in accordance with applicable law.

10. Risk of Loss and Damage

For consumer purchases governed by applicable EU law, the risk of loss or damage generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

Special rules may apply if the consumer independently commissions a carrier not offered by the trader.

11. Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us with your order number and supporting photographs where available.

We will review the issue and provide remedies consistent with our Return and Refund Policy and applicable consumer law.

12. Returned Shipments

If a shipment is returned because of an incorrect address, unsuccessful delivery attempt, or refusal, we will review the circumstances and determine the appropriate next steps.

Any refund or additional shipping charge will be handled in accordance with applicable law and information disclosed before purchase.

13. Contact Information

Store: Mavernolia

Website: https://mavernolia.com

Email: BaltierraLottie28@hotmail.com

Phone: +34 663 88 41 05

Business Address:

Carrer Del Diputat Castello 5
Piso 1, Puerta 2
46880 Bocairent, Valencia
Spain